How ITSM Automation Transforms IT Help Desk Operations in 2025:

				
					// C# example of Microsoft Intune integration with ITSM platform
public class IntuneAssetIntegration
{
    private readonly IIntuneGraphClient _intuneClient;
    private readonly IITSMClient _itsmClient;
    private readonly ILogger _logger;
    
    public async Task SyncDevicesWithITSM()
    {
        try
        {
            // Retrieve all managed devices from Intune
            var intuneDevices = await _intuneClient.GetManagedDevicesAsync();
            
            foreach (var device in intuneDevices)
            {
                // Check if device exists in ITSM system
                var existingAsset = await _itsmClient.GetAssetBySerialNumberAsync(device.SerialNumber);
                
                if (existingAsset == null)
                {
                    // Create new asset in ITSM
                    await _itsmClient.CreateAssetAsync(MapIntuneDeviceToAsset(device));
                    _logger.LogInformation($"Created new asset for device {device.DeviceName}");
                }
                else
                {
                    // Update existing asset with latest Intune data
                    await _itsmClient.UpdateAssetAsync(
                        existingAsset.Id, 
                        MapIntuneDeviceToAsset(device, existingAsset)
                    );
                    _logger.LogInformation($"Updated asset {existingAsset.Id} with latest Intune data");
                }
                
                // Sync software inventory
                await SyncSoftwareInventoryAsync(device);
                
                // Sync compliance status
                await SyncComplianceStatusAsync(device);
            }
            
            // Handle device retirement/decommissioning
            await ProcessRetiredDevicesAsync(intuneDevices);
        }
        catch (Exception ex)
        {
            _logger.LogError($"Asset sync failed: {ex.Message}");
            throw;
        }
    }
}